After selecting the product you wish to order from the Mizensir online store, please click on "Add to your cart" and indicate the desired quantity.

At any time, you can view and/or modify the contents of your shopping cart by clicking on the shopping cart icon in the top right corner of every page on the site. By clicking the "View Cart" button, you can confirm or modify your cart and then proceed to checkout.

Once payment is processed, a thank you page will appear with your order number, indicating that your order has been successfully registered. A confirmation email will also be sent to you.

We invite you to consult our General Terms and Conditions of Sale. They are accessible at the bottom of the website page and must be accepted before finalizing the order.

From the site www.mizensir.ch we only deliver the Switzerland and Liechtenstein.

From the site www.mizensir.com We deliver to the countries listed on this page:

https://www.mizensir.com/pages/mizensir-frais-de-livraison

Maison Mizensir manufactures all these products in Geneva, therefore you have no rights customs duties to be paid for a delivery to Switzerland.

Mizensir.com ensures delivery to all countries outside the European Union using the DDP incoterm, thus covering all customs duties and taxes previously paid.

The following payment methods are accepted: Visa, MasterCard, American Express, PayPal, Twint, Apple Pay, and Klarna

Klarna is a leading European payment services provider and licensed bank that is revolutionizing payments for consumers and online retailers. Founded in Sweden in 2005, Klarna allows consumers to pay for their online purchases within 30 days, quickly, easily, and securely.

The orders are being prepared. Monday to Friday, excluding public holidays. Orders placed on Saturday and Sunday will be processed on Monday. Each order is prepared within 24 hours and then handed over to the carrier for delivery to the address provided during order confirmation. In Switzerland, we carry out deliveries with the transport company Planzer. The delivery time is 24 hours. For deliveries within of the European Union, we use the services Colissimo And UPS.

You can check prices and delivery times in clicking here

The package(s) will be delivered directly to the address provided when placing your order. With Colissimo, if you are not home, a delivery notice will be left in your mailbox. It is your responsibility to ensure that you collect the package on time, according to the instructions left by the carrier. With UPS, you have the option of scheduling a delivery appointment with the driver based on your availability.

The House We decline all responsibility in the event of non-collection of the goods. However, if you have not received a delivery notice beyond the communicated delivery timeframe, please check the status of your package using your tracking number on the [website/platform name]. site of the carrier chosen at the time of the regulation. ( Planzer, Colissimo, Oops) Or of contact customer service.

Upon receipt of the order, it is your responsibility to check the conformity and condition of your products in the presence of the carrier and, if necessary, to issue any useful reservations concerning apparent defects.

Each order is prepared with the utmost care, using tissue paper and ribbon. You can send us a request at checkout to personalize your purchase as much as possible.

Lors du règlement de votre commande, nous vous offrons la possibilité de joindre un message personnalisé à l’attention de la personne à qui vous souhaitez faire plaisir.
Chaque commande est préparée avec le plus grand soin.La facture avec les prix n'y sera pas incluse.Vous avez également la possibilité d'offrir une carte cadeau | Mizensir valable 12 mois sur le site. Cette carte cadeau est transmissible par email et peut être utilisée en plusieurs fois.

Le lien de suivi est affiché dans l'e-mail de confirmation d’expédition de votre commande que vous recevez de notre part.

Le Client a le droit de se rétracter du présent contrat sans donner de motif dans un délai de 14 (quatorze) jours. Le délai de rétractation expire 14 (quatorze) jours après le jour où lui-même, ou un tiers autre que le transporteur et désigné par le Client, prend physiquement possession du dernier bien. Vous pouvez utiliser ce modèle de formulaire de rétractation mais ce n’est pas obligatoire.

Cliquer ici pour consulter les conditions du droit de rétractation

Exception au droit de rétractation

L’exercice du droit de rétractation est exclu pour les contrats suivants :

- les contrats de fourniture de biens confectionnés selon les spécifications du consommateur ou nettement personnalisés ;

- les contrats de fourniture de biens susceptibles de se détériorer ou de se périmer rapidement ;

- les contrats de fourniture de biens qui ont été descellés par le consommateur après la livraison et qui ne peuvent être renvoyés pour des raisons d’hygiène ou de protection de la santé ;

- les contrats de fourniture d’enregistrements audio ou vidéo ou de logiciels informatiques lorsqu’ils ont été descellés par le consommateur après la livraison.

Mizensir est un nom original qui signifie "mettre en cire les parfums". Ce nom fait référence au métier d'Alberto Morillas. En tant que Maître parfumeur, il est essentiel que ses bougies diffusent un parfum exceptionnel. Un parfum qu'il élabore de la même manière qu'un parfum destiné à la parfumerie fine.

Depuis 1999, la Maison fabrique des bougies parfumées élaborées par Alberto Morillas. En tant que Maître parfumeur, il accorde une importance toute particulière aux qualités de combustion et de diffusion des bougies. Ces deux critères associés à des parfums d'exceptions sont essentiels pour que les bougies parfument et embaument vos intérieurs. 

Il n'y a pas de mauvais choix, il s'agit d'une démarche personnelle. La fragrance doit procurer une émotion ou évoquer un souvenir. Certains codes peuvent exister: les bois sont chaleureux, les agrumes rafraîchissants et les fleurs évoquent la délicatesse. Cependant il n'appartient qu'à vous de vous les approprier. 

Il s'agit de 2 manières différentes de parfumer une maison. Elles peuvent être également associées selon le besoin. A partir d'une même essence de parfum, nous fabriquons soit une bougie soit un parfum.

Une bougie nécessite 1 heure de combustion au minimum pour parfumer une pièce alors que la vaporisation d'un parfum d'ambiance est instantanée. La bougie a une réelle capacité de diffusion du parfum à travers le temps, contrairement au parfum d'ambiance dont les micro particules "retombent".

Depending on its size, a scented candle should be lit for a minimum of 1 hour so that its entire surface is liquid. This "lake" of wax, through evaporation, the fragrance will diffuse throughout the house, carried by the air currents.

To prolong the fragrance, the Room spray can be used on all textile surfaces such as household linen, curtains or cushions.

To ensure your candle burns optimally, it is important to follow these instructions:

- Avoid moving the candle while it is burning and do not place it in a draft, nor on a glass or marble surface.

- Check that the wick is centered when you extinguish the candle. Recenter it if necessary while the wax is liquid.

- Trim the wick by 1/2 cm before relighting the candle

- The candle should not be lit for 3-4 hours at a time.

- To protect the glass, do not burn the candle completely, leave at least 1cm of wax.

We advise you to always close your Room spray and store it away from light and any source of heat. By following these instructions, you can preserve your perfume for several years.

Mizensir perfumes are unique in that they are all created in Geneva by Master Perfumer Alberto Morillas. He tells the story of his travels, his memories, his garden, and his love of nature through his fragrances. These compositions are all pieces of the same puzzle, the portrait of a Master Perfumer.

There are two ways to apply perfume:

- Apply directly to the skin, on pulse points such as the wrist or neck, to intensify the fragrance. The alchemy of your perfume with your skin will add a touch of personal seduction.

- On your clothes, to preserve the integrity of the original fragrance. But be careful, remember that some fabrics are delicate: the perfume can sometimes stain. Therefore, we advise you to always spray the inside of your clothes or their lining.

Starting from the same olfactory base, the perfumer can "play" with the concentration of the perfume. Depending on the desired effect, they can attenuate or amplify it. Traditionally, perfume is reserved for the evening, while eau de parfum or eau de toilette are preferred during the day. All of Alberto Morillas' creations for Mizensir are eau de parfums with concentrations ranging from 12% to 25%. The Cologne collection (Cologne du Figuier, Coeur de Cologne and the Cologne du Maté It is concentrated like perfumes. It retains from Cologne only the name, evocative of finesse and freshness.

Choosing a perfume is a personal process that is based on our habits or our olfactory memory. This memory can evoke an emotion that will trigger a new infatuation. As part of a daily ritual, the fragrance should simply reflect your personality.

To receive expert advice on choosing a Mizensir fragrance, we recommend visiting an authorized Mizensir retailer and benefiting from their guidance. To find your nearest authorized retailer, please consult the list of points of sale on our website. You will also find descriptions of all our fragrances in the section Eau de parfum from our site.

The Mizensir online store's Customer Service is also available via chat, from Monday to Saturday, from 10am to 6pm.

The traditional enemies of perfume are heat, air, and light. Therefore, we advise you to always close your bottle tightly and store it away from light and any source of heat. By following these usage instructions, you can preserve your perfume for several years.

Mizensir scented disinfectants are virucidal. They have all been laboratory tested and have obtained the necessary authorization numbers to be placed on the market.

The disinfectant formula contains 65% ethanol (CAS 64-17-5). This alcohol concentration is sufficient for hygienic hand disinfection.