General Terms and Conditions of Sale
Version in force as of 14 November 2026.
Article 1 – Purpose and scope
1.1 These general terms and conditions of sale (“GTC”) govern sales of products concluded on the website www.mizensir.ch (“the Site”) between Mizensir SA (“the Seller”) and any natural person acting for non-professional purposes (“the Customer”).
1.2 The Site delivers only to Switzerland and Liechtenstein. For delivery to another country, the Customer is invited to order on www.mizensir.com, whose sales are governed by their own terms.
1.3 These GTC are supplemented by the Shipping Policy, the Returns and Warranty page, the Subscription Policy, the Privacy Policy and the Terms of Use. The Customer accepts them when validating their order. The applicable version is the one online at the time of the order.
Article 2 – Seller
Mizensir SA, a public limited company under Swiss law, Chemin de la Pallanterie 11, 1252 Meinier, Switzerland – UID CHE-110.279.459 – VAT CHE-110.279.459 VAT. Boutique and customer service: Rue Verdaine 4, 1204 Geneva – +41 22 310 10 40 – customerservice@mizensir.com.
Article 3 – Prices
3.1 Prices are shown in Swiss francs (CHF), including Swiss VAT.
3.2 Shipping costs are added to the price of the products, unless delivery is free. They are set out in the Shipping Policy and summarised before payment.
3.3 The applicable price is the one displayed when the order is validated. In the event of an obvious pricing error, the Seller may cancel the order and refund the amounts paid.
Article 4 – Order and payment
4.1 The Customer selects the products, checks their basket, enters their details and chooses a delivery method. Before paying, they can check the details and total price of their order and correct any error. The order is validated by clicking the payment button, which entails an obligation to pay.
4.2 Payment is made online using the methods offered on the payment page, including credit card, TWINT, PayPal and Klarna. Payments are processed by secure providers; the Seller never has access to the Customer's full bank details. For deferred or instalment payments, the provider's terms apply in addition.
4.3 The Seller confirms the order by email. The contract is concluded upon receipt of this confirmation, which summarises the products and the total price.
4.4 The Seller may refuse or cancel an order in the event of a previous payment dispute, suspected fraud or quantities clearly intended for resale. Products are sold to consumers for their personal needs.
4.5 Data recorded by the Seller and its payment providers constitute proof of transactions, unless proven otherwise.
Article 5 – Products
5.1 The essential characteristics of the products (volume, composition, list of ingredients, precautions for use) are presented on each product page. Photographs are as accurate as possible; slight variations in colour may occur.
5.2 Products are offered while stocks last. If an ordered product turns out to be unavailable, the Customer is informed and refunded for the undelivered products as soon as possible.
Article 6 – Personalisation and offers
6.1 Engraving. The Customer may request engraving on certain bottles or cases. The text entered is the Customer's sole responsibility; the Seller may refuse any text contrary to the law, public decency or the rights of third parties. An engraved product is personalised at the Customer's request and cannot be returned.
6.2 Samples. A sample of the fragrance may be included with the purchase of a perfume, so that it can be discovered before opening the bottle.
6.3 Gifts and promotional codes. Gifts offered from a minimum purchase amount and promotional codes are valid under the conditions and for the period stated on the Site. Unless otherwise stated, codes cannot be combined, may be used only once per Customer and cannot be exchanged for cash. In the event of a return, any gift received must be returned with the order; otherwise, its value as shown on the Site may be deducted from the refund.
6.4 Subscription. Subscription purchases are governed by the Subscription Policy, which the Customer accepts before subscribing.
6.5 Loyalty programme. The Cercle Mizensir programme is governed by its own terms, available on the Site.
Article 7 – Delivery
7.1 Products are delivered to Switzerland and Liechtenstein, to the address given by the Customer, under the conditions and within the timeframes set out in the Shipping Policy.
7.2 Parcels are insured by the Seller: any loss or breakage during transport is covered by the Seller, subject to the notification set out in the Shipping Policy.
7.3 In the event of a significant delay, the Customer may cancel their order and be refunded the amounts paid.
Article 8 – Right of return
Swiss law does not provide for a right of withdrawal for online purchases. The Seller nevertheless grants, on a commercial basis, a 14-day right of return from receipt for any unsealed and unused product, under the conditions set out on the Returns and Warranty page.
Article 9 – Warranty
Products benefit from the statutory warranty of the Swiss Code of Obligations (art. 197 et seq. CO) for 2 years from delivery. The Customer reports any defect as soon as it is discovered (art. 201 CO). The terms are set out on the Returns and Warranty page.
Article 10 – Liability
The Seller's liability is limited to direct damage and to the amount of the order concerned. Indirect damage is excluded. These limitations do not apply in the event of wilful misconduct or gross negligence (art. 100 CO), nor to damage covered by the Federal Act on Product Liability. The Seller is not liable for damage resulting from use of the product contrary to its intended purpose or to the precautions for use indicated.
Article 11 – Force majeure
The Seller is not liable for any failure or delay in performing its obligations caused by force majeure, in particular a natural disaster, a strike, a transport disruption or a failure of telecommunication networks.
Article 12 – Personal data
The Customer's personal data are processed in accordance with the Federal Act on Data Protection (FADP) and the Privacy Policy.
Article 13 – Intellectual property
The trademarks, creations and content of the Site are the property of Mizensir SA or its partners. Their use is governed by the Terms of Use.
Article 14 – Complaints
Any complaint should be addressed to customer service: customerservice@mizensir.com – +41 22 310 10 40 – Mizensir SA, Service Clients, Rue Verdaine 4, 1204 Geneva. The Seller endeavours to find an amicable solution.
Article 15 – Governing law and jurisdiction
These GTC and sales concluded on the Site are governed by Swiss law, excluding the United Nations Convention on Contracts for the International Sale of Goods. The place of jurisdiction is Geneva, subject to the mandatory jurisdiction of the consumer's place of residence (art. 32 of the Swiss Civil Procedure Code).
